FAQ
Most of the orders are dispatched within 24-72 working hours after the order gets placed. However, In case of stock availability issues and Public Holidays, it may take more than 48 working hours to dispatch the order.
Q: How do I check the status of my order?
You can check the status of your order by logging into your account online and clicking on the order number. Alternately, you can contact our customer service team and they will track it for you.
Q: My order was delivered damaged, what do I do?
If your order was delivered in damaged condition, please email us a picture and details at contact@purrdream.com within 5 days of delivery. We will be in touch with you to resolve this to your satisfaction.
Q: Sometimes images on website are different from product received, why?
All images shown are for illustration purposes only. Actual product may vary due to product enhancement or supplier change. Sometimes, due to differences in monitors, colors of products may also appear different to those shown on the site. Also, some products may have an associated image only, which are for reference and illustration purpose only.
